Helpdesk and Services

Helpdesk and Services

Deliver exceptional customer service with our multi-lingual contact centers. Not just over inbound calls, our customer service professionals can respond to your customers over e-mail and chat solutions too.

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Multi-Channel . Multi-Lingual

Our helpdesk services combine proven technology with highly skilled, multi-lingual customer service agents, helping you deliver exceptional customer experience. We use well-established security practices to process and securely store all conversations. Rigorous training ensures that our customer service agents are true ambassadors of your business and brand.

Our Solutions

Strategic Consulting Services

Strategic Consulting Services

From transforming your digital journey to personalizing your customer engagement, from accelerating brand exposure to creating consistent customer experiences across

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Reporting And Analytics

Reporting And Analytics

Our reporting and analytics services help you derive insights from data and turn them into actions. Unlock value in your

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Rewards Fulfillment

Rewards Fulfillment

Create personalized engagement and manage consumer promotions, rewards programs, sales team incentives, and loyalty campaigns through our end-to-end rewards fulfilment

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Campaign & Contest Execution

Campaign & Contest Execution

From ideation to design, programming, administration, and prize fulfillment, our end-to-end services help you in creating fun and interactive marketing

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Experience Audit

Experience Audit

Manage all your CX needs from NPS, to structured surveys, opt-in feedback, and more. Understand customer behavior to design interventions

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PROGRAM MANAGEMENT

PROGRAM MANAGEMENT

Ensure seamless deployment of your loyalty program by leveraging the wealth of experience of our program managers. From promotional offers

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Case Studies

Hospitality

Guest Loyalty Case Study

How India's leading hospitality chain with maximum number of owned hotels drove superior guest experience and engagement through their loyalty program.

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Cements

Channel Loyalty & Transformation Case Study

How the brand synonymous with cement in the Indian market drove deeper ENGAGEMENT, and LIFETIME VALUE across the channel value chain

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Coalition Loyalty Program

Multi-Brand Coalition Loyalty Case Study

How we partnered AI Tayer Group to create on of the largest multi-brand loyalty programs in the middle East featuring real-time earning & burning of points.

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LAMINATES

Channel Engagement Program Case Study

How one of india's leading laminate brands drove performance and deepened engagement with dealers and influencers.

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